Retrievr COVID-19 Update

To our community members

Updated 3/20/20

Based on the evolving situation and direction from state and local officials, we are extending Retrievr’s suspension of service in NJ and PA until at least April 20. As always, we will evaluate news and updates as they come in. Please continue to check this page for updates. We apologize for any inconvenience this causes. The health and safety of the community we serve continues to be our primary concern.

-The Retrievr Team


3/13/20

As of March 13, Retrievr is temporarily suspending our collection operations in NJ and PA for the next two weeks. The health and safety of our customers and employees is our highest priority. We made this decision with that in mind, as well as the advice of local and state officials.

We will use this time to continue evaluating this evolving situation and guidance from local and state government officials, and then determine the best time to resume operations. In the meantime, we will review our policies and practices so that when we resume, we do so in a way that protects the health and safety of our customers and employees.

We will keep this page updated as we have new information to share.

Here are some details for you to know:

  • We expect to resume operations no earlier than Monday March 30th
  • If you had a pickup scheduled between March 13th and March 27th, we will reschedule your pickup for you to the next available date on or after March 30th
  • You will receive a text message with your new pickup date
  • If the date provided does not work for you, please let us know by texting “reschedule”

We also believe that our decision to protect the health of the community and employees should not come at the cost of our employees. Retrievr will continue to pay full wages to our drivers, customer service, and the rest of our operations team during this pause in operations. 

We thank you for your patience and understanding during this challenging time. Retrievr, first and foremost, wishes you and your community health and safety, and we look forward to continuing to serve you in the near future.

-The Retrievr Team