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Refer a Friend FAQ

Refer a Friend

For a limited time, as a returning customer from Lower Merion Township PA, for each first completed recycling pickup from your family and friends that are new to Retrievr and use your referral code when prompted, you’ll get a $5 cash reward.

Your family and friends, after using your referral code, will also get a one time reward of $5 in the form of a discount for any Retrievr convenience fee for the first scheduled recycling appointment.

For a limited time, as a returning customer from Lower Merion Township PA, you can invite your family and friends to use Retrievr. You should’ve gotten an email with the invitation including your personal referral code and all details to be shared.

You may login directly at, (or click on the “Schedule a pickup” button at the top of this page), go to “My Account” from the top menu and you’ll find the “Refer a friend” section at the bottom where you can see your personal referral code, and also include the email address(es) of who you want to refer and Retrievr will send the invitation(s) with all the details needed to get started.

The new customer will need to register and include the referral code when prompted right before scheduling the first appointment.

Each referral code is limited to be used 5 (five) times. After submitting the referral code when prompted, the system will indicate if the referral code is valid and it will give the $5 discount to the new customer automatically. If the referral code reached the top of the allowed 5 (five) uses, the system will indicate that the code is not valid and no discount will be applied. The customer will still be able to schedule the appointment if desired.

The refer a friend is a limited time incentive offered by Retrievr to all the customers that:

  • Completed at least one appointment in the past with Retrievr
  • Are Lower Merion Township residents.

The person who is referring will get $5 cash for up to 5 (five) new customers that successfully complete their first appointment with Retrievr.

The new customer that uses a valid referral code when prompted will get a $5 discount for any convenience fee charged by Retrievr. 

Each returning customer from Lower Merion Township PA has a unique code that must be used when prompted by the new customers before scheduling the first appointment to be eligible for the refer aa friend program.

The referral code must be used for new Retrievr customers only and there is a limit of 5 (five) uses for each referral code. While the referral code don’t surpass the usage limit, it’s considered valid. After the referral code reached the usage limit, it is considered not valid, and the system won’t issue any discount or cash reward in consecuence.

For a limited time, a returning customer, resident of Lower Merion Township, can share his/her referral code with anybody with no limits.

Retrievr will pay $5 cash for the first 5 (five) successful appointments from new customers that used the same valid referral code.

The system will consider the referral code valid if the limit of 5 (five) uses is not surpassed, otherwise, the code will be considered not valid and no discount will be applied. The customer can still schedule his/her appointment if desired. 

For a limited time, as a returning customer you’ll get $5 cash for the first 5 (five) successful appointments from new customers that used your referral code,  using the financial tool that better fits Retrievr and the customer’ needs. Among them, but no limited to: Venmo, Zelle or personal check.

Please allow up to 10 (ten) business days after the day when the applicable appointment was completed to be contacted by a Retrievr agent and be rewarded. 

As a new customer, after including the referral code when prompted, if the code is valid the system will apply the $5 as a discount for any of the Retrievr fees applicable to the first pickup.

Retrievr reserves the right to discontinue the refer a friend incentive at any time.

Retrievr will honor all completed first appointments from new customers where any valid referral code was used before discontinuing the refer a friend incentive.

General Collecting & Recycling

We’ll take just about any clean and dry textile or fabric in your home, and most electronic devices or accessories including TVs, computers, monitors, and mobile phones.

Please note that we do not take household appliances, such as dishwashers, refrigerators, toasters, vacuums, hair dryers and the like. Please see our Greater Philadelphia Area page for the full list of accepted items.

Your electronics are kept in a secure chain of custody so that your data remains secure while they are taken to our warehouse for sorting. Once sorted, some are diverted to local digital divide programs, and the rest are sent to our certified downstream processors for refurbishing, repair or responsible end of life recycling.

Your clothing, shoes and accessories are sorted either by our staff or by our trusted partners, with an eye towards their highest best use. Historically, around 30% of what we collect is in a resellable condition. The rest is downcycled into cleaning rags and fiber for automotives and other uses. But, now, in partnership with brands, more and more of what we collect is starting to be funneled towards emerging fiber to fiber and recycling technologies, meaning that we are working with downstream partners who can create cotton thread out of >%90 cotton garments, wool yarn out of  >%90 wool garments, and extract down out of garments for reuse. We are extremely excited about these developments and are looking for more and more fashion partners to work with.

You can box or bag up any small electronics devices or accessories, such as phones, keyboards, mice, or anything similar. You do not need to box up your larger items like TVs or microwaves, you can leave those by your door, along with any bags or boxes of smaller items or clothing.

The most important thing is to keep them sheltered from the weather. We typically recommend on your porch just outside your door, or just outside your garage. If you are uncomfortable leaving more valuable items outside, please see the next question.

Yes! You might prefer to keep items like computers, phones, or tablets indoors until the driver arrives. When you schedule your pickup, you can ask Retrievr to ring your bell when they arrive. To keep our service contactless, our driver will remain at least 6 feet away from your door until all of your items are outside of your home.

Convenience Fees

Retrievr charges a base $12.50 doorstep fee, plus convenience fees for items that are particularly hard to collect or dispose of.

*These fees can vary with your location, but typically include:

  • $15 for each microwave
  • $38 for each flat TV of any size, for each TV/Computer monitor less than 33 inches that uses a Cathode Ray Tube (CRT)
  • $105 for each TV/Computer monitor 33 inches or higher that uses a Cathode Ray Tube (CRT) , for each wooden cabinet or rear-projection TV of any size
  • $55 for each dehumidifier
  • $55 for each window air-conditioner
  • $55 for each mini refrigerator under 50 lbs

Data Security


Of course, the best way to keep your data private is to remove it yourself, before you recycle your devices, and we do recommend a factory reset before you part with your electronics. But, if you can’t or forget to remove your data, rest easy. 

Retrievr is proud to be your last line of defense in protecting your personal data. We are an e-Stewards Enterprise, and all electronic devices we receive follow a secure chain of custody before they are recycled downstream by trusted e-Stewards or R2-certified electronics recycling partners. That certification means – among other things – that their data removal processes comply with NIST data destruction guidelines.

The step-by-step instructions vary by the type of device. The links below will walk you through the four steps for removing your data.

If your device doesn’t power on, there’s no need to take any further action. Retrievr considers these devices scrap, and we send them to a trusted e-waste recycler to be shredded. Shredding the device completely destroys your data.

Removing your data is actually the last step in a four step process. If you want access to any of your files later, or if you want to make sure your data is thoroughly removed and unreadable, then you’ll want need to address these four stages:

  1. Back up the data you wish to save. If you have photos, emails, files, or other data you want to keep, your first step is to copy them somewhere safe before you start deleting. Learn more about options and why this is important.
  2. Isolate your device. Remove any connections to wireless networks, paired devices (e.g., Bluetooth headphones, Apple Watch) or cloud-based applications that sync with your device (e.g., iTunes, iCloud, Dropbox).
  3. Encrypt your data. Encryption scrambles the data on your phone and asks you to set a PIN or password. This means that even if someone is able to recover a fragment of an old file, they won’t be able to read it. Learn more about encryption.
  4. Remove your data. Wiping your device (often called a Factory Reset) removes any files and apps you added to your device, and restores it to the state it was when it left the factory. Learn more about why you need to wipe your device, not just delete files.

For device-specific instructions, check out the following links on how to delete your personal data from a Windows desktop or laptop computer, Apple product (e.g., iPhone, iPad, Macbook), or Gaming system, smart home, or Android device.

Deleting a file doesn’t actually erase it from your computer; it only hides the file from view. To a computer, “delete” just means that the space in memory is now free to use the next time you create a new file. When that space is used again, the new file takes the place of the old file, and the old file is now truly gone. But until the new file overwrites the deleted file, your delete file is still there and can be accessed by someone who knows how to pull it directly from your computer’s hard drive. Wiping your device protects against that.