How it Works

Text us to get a free at-home pickup of your unwanted clothing and electronics.

If you have clothing and electronics you no longer need, we’ll come pick it up right from your doorstep, and then recycle it for you. Whether your item gets resold as-is or gets recycled for parts, our goal is to return value to unwanted items and ensure that the products of tomorrow are born from recycled material. 

Schedule Your at-home Pickup Today

Step 1: Text Pickup to 757-703-3824
Step 2: Use your address to make sure you are in our service area
Step 3: Tell us the clothing and electronic you wish to recycle
Step 4: Schedule a date for your pickup appointment.
Step 5: Bag or box up your items and leave them by your door.
Step 6: On your selected day, a truck will come right to your door.
 

Accepted Items

If you see your item on this list, we can recycle it. Even if the clothes have holes or the electronics don’t work anymore.

All we ask is that you clean your items before sharing them with us; we’re here to help with your recycling, not your laundry. 🙂

Clothing

We accept men’s, women’s, children’s, and infant clothing as well as footwear, accessories, jewelry, bedding, and other textile household items.

Bedding (comforters, blankets, sheets, pillow cases)
comforter, sheets, pillow cases, blankets
Belts
Blouses
Boots
Curtains/Draperies
Dresses
Formal Wear
Tuxedo, Ball Gown
Gloves
Halloween Costumes
Handbags
Hats
Cap, Fedora
Heels
Jackets
Jeans
Denim
Jewelry
earrings, necklace, ring, bracelet
Napkins
Cloth
New with Tag
Overcoat
Pants
PJs
pajamas, nightie
Raincoats
Sandals
Scarves
scarf
Shirts
Shoes
Shorts
Skirts
Slippers
Sweaters
Swimsuits
bikini, trunks
T-Shirts
Table Cloths
Ties
Towels
Undershirts
 

Electronics

We accept a wide variety of electronic items in any condition.

AC Adapters
power, cables
Audio Equipment
Headphones, Speakers, Earbuds
Cell Phones and Smart Phones
Samsung, iphone, pixel, nokia, galaxy
Computer Periphery and Parts
Mouse, mice
Computer Speakers
Desktop Computers
E-Readers
Kindle, Nook
Fax Machines
Gaming
nintendo, xbox, playstation, ps1, ps2, ps3, ps4, dreamcast, wii, switch, 3ds, controller, joystick
Hard Drives
Keyboards
Laptop Computers
notebook, macbook, chromebook
Laptop Batteries
battery
LCD or CRT Computer Monitors
Motherboards
MP3 Players/iPods
Zune
Pagers
Beeper
PC Power Supplies
power supply
PC Towers
Printers, copiers, scanners, modems
RAM and Memory
Scales
Scanners
Stereos and Audio Receivers
Televisions
TVs
VCR, DVD, Blu-Ray, Laser Disk and CD Players
Blue
Video Equipment
video cameras, camcorders, dv camera
 

Items We Don’t Accept

As a general rule, if you don’t see your item in the accepted items list above, we can’t take it.Below are a few items we are asked about a lot, but which we do not currently collect.

Air Conditioners
Alkaline Batteries
Books
Carpets
Rugs
Coffee Makers
Espresso, drip, french press
Curtain Rods
Dehumidifiers
Fans
Furniture
Hangers
Mattresses
Pillows
Refrigerators
Fridge freezer
Rugs
Carpets
Stove
range, oven
Stuffed Animals
Teddy Bears, Dolls, Puppets
 
 

Earn Rewards

Effective November 13, 2019, we have paused our rewards program in all areas except Allentown, PA and Princeton, NJ as we work to bring you all-new rewards in the coming weeks. Stay tuned to retrievr for updates!

Members in Allentown and Princeton can continue to earn a reward for recycling by taking a photo of at least one item in your pickup.

Everyone is still welcome to share pictures of what you’re recycling with us. The pictures help us plan ahead: we get a better sense of what can fit on the truck, and we get a jumpstart on identifying the highest value use of your items as we think about where and how to recycle them.

Keep Your Data Safe

The best way to keep your data private is to back it up and remove it yourself. You are your own first and best line of defense. Our FAQ includes instructions for how to do this safely.

Removing your data yourself is the only way to guarantee your data stays private. If you can’t or forget to remove your data, you can still rest easy knowing that we are an e-Steward Enterprise, and all electronic devices you share with us are recycled by trusted e-Steward or R2-certified electronics recycling partners. Among other things, that means that their data removal processes comply with NIST data destruction guidelines.

FAQ

Getting Started

Yes you are! We’re still the same company, just with a new name. We feel that retrievr is a bit more “on the nose” in describing what we do: whether you’re a homeowner or a manufacturer, you can tell us what to fetch and we’ll go get it.

Since you’re already here on our website, just click on the orange “Schedule a Pickup” button.

Or, you may text the word PICKUP to 757-70-FETCH (757-703-3824), and we’ll send you a link to our online scheduling form.

This is our new online scheduling form, just launched in October. We got a lot of feedback from our customers that you wanted a faster way to schedule their pickups. This online form does exactly that: when you text us, we send you a personalized link. Use it to register (if you’re new to retrievr), tell us what you’re recycling, and schedule your pickup.

Save the link, and you can use it later to cancel or reschedule your appointment.

For those who prefer to stick to texting, you can still do so. While the online form is faster and we think it’s a better experience, we know not everyone can browse the web with their phones.

You can schedule your pickup entirely over text message, if that’s easier for you. When you get our welcome text with the link to our scheduling form, you’ll also see instructions for how to continue using text messages. Instead of clicking on the link, simply reply to our message as instructed.

You can call us at 757-70-FETCH (757-703-3824) and leave a voice mail message. A support agent will contact you and schedule your pickup over the phone.

Two ways. One is to text the word PICKUP to 757-70-FETCH (757-703-3824). We’ll ask for your address and tell you if you’re in our area. Or, you can go to our Locations page to see if we service your town.

Collection & Recycling

We’ll take just about any clean and dry textile or fabric in your home, and most electronic devices or accessories. Please note that we do not take household appliances, such as dishwashers, refrigerators dehumidifiers, air conditioners, toasters, vacuums, hair dryers and the like. Please see our How It Works page for the full list of accepted items.

Our mission is to give your items the best possible second life and divert it from landfills. If an item can be resold (as-is, or with a bit of mending), that is our first option. If that’s not possible, your items get recycled in one of several ways. Learn more about how your items get a new life when we Close the Loop.

You can box or bag up any small electronics devices or accessories, such as phones, keyboards, mice, or anything similar. You do not need to box up your larger items like TVs or microwaves. Simply leave those larger items by your door, along with any bags or boxes of smaller items or clothing.

The most important thing is to keep them sheltered from the weather. We typically recommend on your porch just outside your door, or just outside your garage. If you are uncomfortable leaving more valuable items outside, check the next question.

Yes! You might prefer to keep items like computers, phones, or tablets indoors until the driver arrives. When you schedule your pickup, you can ask retrievr to ring your bell when they arrive.

Rewards & Fees

Effective November 13, 2019, we have temporarily paused our rewards program in all areas except Allentown, PA and Princeton, NJ.

Stay tuned to retrievr, though, because we’re hard at work on all-new rewards that we’re excited to share with you in the coming weeks.

Members in Allentown and Princeton will continue to earn rewards for eligible pickups. For all other members, any pickup requested on Nov. 14, 2019 or later will not be eligible for a reward.

As long as you requested the pickup by Nov. 13, 2019, then your pickup is eligible for a reward even if the actual collection happened after Nov. 14.

You have until January 15, 2020 (two months) to redeem any rewards you earned for pickups requested on or before November 13, 2019.

Yes, we pick up all clothing and most electronics for free. retrievr will only charge a convenience fee for items that are particularly hard to collect. These fees can vary with your Location, but typically include:

  • $10 for each microwave
  • $35 for each TV under 150 lbs and monitors that use a Cathode Ray Tube (CRT)
  • $100 for each TV 150 lbs or more, such as those with wooden cabinets or rear-projection TVs

No. Just as your recycled paper, bottles and cans are not tax deductible, neither are recycled clothing and electronics.

If you have access to a local donation center and prefer to donate some or all of your items, we respect that choice. Donation keeps your items out of the landfill, which makes us happy.

We anticipate running the current program through the middle of November (2019). We’ve got some new programs in the works for later this year that we think will be even more exciting – stay tuned!

If you share at least one photo (of anything other than a TV or microwave), then you are eligible for a reward once your pickup is collected. Ideally, we’d like photos of all electronics, any like-new items, and all jeans, shoes, or handbags.

Data Safety

The best way to keep your data private is to remove it yourself, before you recycle your devices.

If you can’t or forget to remove your data, you can rest easy. retrievr is proud to be your last line of defense in protecting your personal data. We are an e-Steward Enterprise, and all electronic devices we receive are recycled by trusted e-Steward or R2-certified electronics recycling partners. That certification means – among other things – that their data removal processes comply with NIST data destruction guidelines.

The step-by-step instructions vary by the type of device. To skip straight to those instructions, choose one of the links below:

The instructions above will walk you through the four steps for removing your data.”

If your device doesn’t power on, there’s no need to take any further action. retrievr considers these devices scrap, and we send them to a trusted e-waste recycler to be shredded. Shredding the device completely destroys your data.

Removing your data is actually the last step in a four step process. If you want access to any of your files later, or if you want to make sure your data is thoroughly removed and unreadable, then you’ll want need to address these four stages:

  1. Back up the data you wish to save. If you have photos, emails, files, or other data you want to keep, your first step is to copy them somewhere safe before you start deleting. Learn more about options and why this is important.
  2. Isolate your device. Remove any connections to wireless networks, paired devices (e.g., Bluetooth headphones, Apple Watch) or cloud-based applications that sync with your device (e.g., iTunes, iCloud, Dropbox).
  3. Encrypt your data. Encryption scrambles the data on your phone and asks you to set a PIN or password. This means that even if someone is able to recover a fragment of an old file, they won’t be able to read it. Learn more about encryption.
  4. Remove your data. Wiping your device (often called a Factory Reset) removes any files and apps you added to your device, and restores it to the state it was when it left the factory. Learn more about why you need to wipe your device, not just delete files.

For device-specific instructions, check out the following links on how to delete your personal data from a Windows desktop or laptop computer, Apple product (e.g., iPhone, iPad, Macbook), or Gaming system, smart home, or Android device.

Deleting a file doesn’t actually erase it from your computer; it only hides the file from view. To a computer, “delete” just means that the space in memory is now free to use the next time you create a new file. When that space is used again, the new file takes the place of the old file, and the old file is now truly gone. But until the new file overwrites the deleted file, your delete file is still there and can be accessed by someone who knows how to pull it directly from your computer’s hard drive. Wiping your device protects against that.

Working with Us

Retrievr has a track record of partnering with municipalities across the New Jersey and Greater Philly area that are taking a leadership position in achieving their zero waste goals. When you partner with retrievr, your residents can text our number to bring a truck to their doorstep for a convenient and safe pickup. retrievr is not only free to residents for apparel and small electronics, it’s also free to the municipality.

Contact us at partners@retrievr.com to see how we can work together and serve your community.

Absolutely! We know that as a hauler you already have trucks and expertise in picking up used goods for recycling but that clothing and electronics haven’t been on your list before due to the unpredictable and inefficient nature of these pickups. Work with us and we take the guesswork out of which households have these valuable items – in fact we just hand you the exact house and route sheet making it profitable and worth your while.

Contact us at partners@retrievr.com to see how we can work together and serve your community.

Your customers are looking for responsible ways to recycle or repurpose the clothing and devices they no longer use. Motivated businesses offer retrievr to their customers as an easy way to keep their products out of landfills and recoup their goods or raw material, all while building customer loyalty and reinforcing their sustainability mission. Moreover, when brands use retrievr as a means to offer their customers discounts or promotions at the time of recycling, you capture their attention right as they may be contemplating a future purchase.

Contact us at partners@retrievr.com to see how we can become your local collection partner.