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FAQ: Denver

Getting Started

Since you’re already here on our website, just click on the orange “Schedule a Pickup” button.

You can call us at 757-70-FETCH (757-703-3824) and leave a message. A support agent will contact you and schedule your pickup over the phone.

We service all of the city of Denver, and a few of the surrounding neighborhoods just outside of the City. If you are outside of the City limits, the best way to check if the Retrievr service is available to you to start the scheduling process and we will tell you if you are in our service area.

No. Just as your recycled paper, bottles and cans are not tax deductible, neither are recycled clothing and electronics. If you have access to a local donation center and prefer to donate some or all of your items, we respect that choice. Donation often keeps your items out of the landfill, which makes us happy.

Collecting & Recycling

We accept most electronic devices or accessories: computers, mobile phones, tablets, smart watches, computer monitors, gaming consoles, printers/fax machines, computer peripherals, televisions, stereos, and also other miscellaneous items. We do not accept large household appliances such as washers, refrigerators, air conditioners or dehumidifiers; and some items like light bulbs, batteries, and VHS tapes or DVDs. (For a complete list of what we do not accept please visit https://retrievr.com/denver/

You can box or bag up any small electronics devices or accessories, such as phones, gaming systems, keyboards or anything similar. You do not need to box up your larger items like TVs or microwaves, you can leave those by your door, along with any bags or boxes of smaller items.

The most important thing is to keep them sheltered from the weather. We typically recommend on your porch just outside your door, or just outside your garage. If you are uncomfortable leaving more valuable items outside, please see the next question.

Yes! You might prefer to keep items like computers, phones, or tablets indoors until the driver arrives. When you schedule your pickup, you can ask us to ring your bell when we arrive. To keep our service contactless, our driver will remain at least 6 feet away from your door until all of your items are outside of your home.

Retrievr can’t come up to your apartment to collect directly from your door, so please leave your items on the ground floor in the secure place where your UPS/FedEx/USPS packages would be left for you. 

Fees

Retrievr charges a base $20 doorstep convenience fee, plus additional fees for items that are particularly hard to collect or dispose of. These fees can vary with your location, but for example, each TV and Computer Monitor has the following fees (in addition to the convenience fee for the entire pickup):

TV/Monitor Style – Size

Fee (per item)

LCD – Up to 32″

$30

LCD – 33’+

$55

CRT – Up to 27″

$65

CRT – 28-32″

$100

CRT – 33”+

$150

Projection – Any Size

$150

In your area, for a limited time, the cost to recycle many items (excluding televisions) is being covered by our brand sponsors: Google, Apple, Amazon, Dell Technologies, and Microsoft. 

(Note: eligible electronics of any and all brands will be accepted for recycling.)

Data Security

Of course, the best way to keep your data private is to remove it yourself, before you recycle your devices, and we do recommend a factory reset before you part with your electronics. See below how to remove data from common electronics. 

Electronics are kept in a secure chain of custody while they are taken to our warehouse for sorting. Once sorted and wiped of data, devices are processed by our certified partner for refurbishing, repair or responsible end of life recycling. 

Our recycling partner meets high environmental standards in the industry and is a certified e-Stewards® Enterprise. That means they are certified by an independent body to the highest standards in our industry.

The step-by-step instructions vary by the type of device. This link will walk you through the steps for removing your data from common devices / operating systems.

If your device doesn’t power on, there’s no need to take any further action. Retrievr considers these devices scrap, and we send them to a trusted e-waste recycler to be shredded and recycled. Shredding the device completely destroys your data.

You are strongly encouraged to backup and delete any data on your devices. If you want access to any of your files later, or if you want to make sure your data is thoroughly removed and unreadable, then you’ll want need to address these four stages:
  1. Back up the data you wish to save. If you have photos, emails, files, or other data you want to keep, your first step is to copy them somewhere safe before you start deleting. 
  2. Isolate your device. Remove any connections to wireless networks, paired devices (e.g., bluetooth headphones, smart watches) or cloud-based applications that sync with your device.
  3. Encrypt your data. Encryption scrambles the data on your device and asks you to set a PIN or password. This means that even if someone is able to recover a fragment of an old file, they won’t be able to read it.
  4. Wipe your device. Wiping your device removes any files and apps you added to your device. 
For device-specific instructions, check out this link on how to retrieve and erase your personal data from common electronics devices.

Deleting a file doesn’t actually erase it from your computer; it only hides the file from view. To a computer, “delete” just means that the space in memory is now free to use the next time you create a new file. When that space is used again, the new file takes the place of the old file, and the old file is now truly gone. But until the new file overwrites the deleted file, your delete file is still there and can be accessed by someone who knows how to pull it directly from your computer’s hard drive. Wiping your device protects against that.